PLACING AN ORDER Q: HOW DO I PLACE AN ORDER ON TRESMODE.COM?
Q: DO I NEED TO CREATE A TRESMODE ACCOUNT TO PLACE AN ORDER?
Placing an order is easy, simply follow these steps:
- Shop by browsing through any of our product categories and view more detail on each product page.
- Add your chosen size to your shopping bag by clicking on the 'ADD TO BAG' button.
- Review the items you have selected by clicking on the 'MY BAG'. To delete an item from your shopping bag, click on the 'REMOVE' button next to the item.
- To finalize your purchases, click 'SECURE CHECKOUT' and follow the instructions.
If you are interested in an item which is not available to purchase online, you can call us at +91 022 6687 1000 (Monday-Friday 10:00 am to 5:00 pm) or email us on email@example.com
and we will try and locate the product for you in one of our boutiques and arrange a delivery.
A: You do not need to create an account to make a purchase. However, we recommend that you set up a Tresmode account to enjoy the benefits of managing your account which includes organizing your payment and address details, reviewing your order history and gaining access to your own personal closet.
Q: CAN I ORDER OVER THE PHONE?
A: We offer an easy and convenient DIAL TO ORDER facility. You can call at +91 022 6687 1000 (Monday-Friday 10:00 am to 5:00 pm) and place an order for your favorite products. In case we miss your call, drop us a message and we will get in touch within 24 hours.
Q: WHAT SIZE SHOULD I CHOOSE
A: Tresmode shoes come in Italian sizing and most of our styles are true to size. However, you can go through our size chart and re-confirm your size by measuring your feet. Post this you can click on the desired size and check the size tip highlighted in red. The highlighted text will either highlight true to size, snug fit or lose fit, you can then select your perfect size.
Q: I'VE FORGOTTEN MY PASSWORD, WHAT SHOULD I DO?
A: You may reset your password here or click on the 'Forgot your password' link on thesign in (#) page and follow the instructions.
Q: CAN I ADD AN ITEM TO AN EXISTING ORDER?
A: No, you cannot add an item to an order or combine two orders together in the same shipment. You will be required to simply place a new order for the additional item; alternatively you may cancel your order and place a new one with all the items you wish to purchase
Q: WILL TRESMODE HAVE SEASONAL SALES?
A: Our seasonal markdowns occur twice a year. To make sure you are notified about all our forthcoming sales, promotions and new arrivals, register for email updates by submitting your email address at the bottom of the homepage.
DELIVERY Q: WHAT ARE YOUR DELIVERY TIMES?
A: All orders are shipped via Bluedart, Fed-Ex or any other reputed partners. We aim to deliver your purchased products to you within 5-7 working days from the time you place your order.
Q: HOW MUCH IS THE DELIVERY CHARGE?
Once your order has been dispatched we will send you a confirmation email to let you know, along with your unique Bluedart/Fed-Ex tracking number.
A: Withing India: We are currently offering free delivery on all non-discounted merchandise and a basic sum of INR 99 for discounted merchandise. Outside India: We are currently offering free shipping for all non-discounted orders above INR 10000 (duties to be paid by the customer) and for other products we charge a basic sum of INR 1500.
Q: DOES TRESMODE SHIP TO MULTIPLE ADDRESSES?
A: During the checkout process, you will be asked to select the shipping address for your order. At this time, you can only ship your online order to one location. We realize that your order may include gifts that require shipping to several different locations. To do this you will be required to place separate orders for each address you wish to ship to. Should you require assistance to do this you can contact our Orders team at firstname.lastname@example.org or call us at +91 022 6687 1000 (Monday-Friday 10:00 am to 5:00 pm)
Q: CAN I CHANGE MY DELIVERY ADDRESS ONCE MY ORDER HAS BEEN DISPATCHED?
A: No, once your order has been shipped, we cannot change the address for order.
Q: CAN I TRACK MY ORDER?
A: As soon as your order is dispatched, we will send you a confirmation email along with your unique AWB (tracking) number. You may track your order in ‘My Orders’ page. You can also use the AWB number to track your order online with Bluedart/Fed-Ex.
RETURNS AND EXCHANGES Q: HOW DO I RETURN AND EXCHANGE ANY ITEM?
Q: CAN I RETURN AN ITEM PURCHASED IN THE SALE?
To return or exchange any items, simply follow the steps below:
We request you to kindly book a return request from your account using the following process:
1. Log in to your Tresmode Account
2. Go to Orders & Returns
3. Select Return
4. Select a return type
5. For exchange requests: Kindly select the Tresmode wallet refund mode only (provided the desired shoe and size is available on our website, as Tresmode wallet credits are non-refundable).
6. Once we receive your return request and the shoe is picked up, we shall do the quality check and refund the amount to your preferred refund mode. This may take approx a weeks’ time
7. You may place a new order using the Tresmode Wallet for the desired shoe of the desired size.
You may write back to us for any further queries on email@example.com
If you have requested an exchange we will notify you once your new item has been dispatched, along with your tracking number.
To ensure that your return is processed as quickly as possible, send all the items you wish to return from one order in one parcel.
Items should be returned new, unused and with all tags still attached. In addition, shoes should be returned in their original, undamaged shoe box as this is considered part of the product.
A: You may return an item you have purchased in the sale as long as it meets the requirements of our returns policy and within 30 days of delivery.
Q: CAN I RETURN A FAULTY ITEM?
A: An item is deemed faulty if it has been received by you in an imperfect condition or if there is a subsequent manufacturing fault within a period of 6 months after delivery. We do not consider wear and tear to be a fault; you may refer to our Product Care Guide for further information.
Q: WILL I RECEIVE A FULL REFUND?
All items that are returned as faulty are thoroughly inspected by our quality control experts to deem whether an item is faulty or whether it is fair wear and tear. We may be able to offer to repair your item but please note that repairs are not guaranteed.
Exchanges are possible subject to availability. To return a faulty item to us, you should follow the standard returns process as detailed above.
A: You will receive full refund if all conditions are met. Please note refunds may take up to 10 working days to appear in your account depending on your card issuer. We will email you when your refund has been processed. Do note that we do not refund COD and logistics charge if applied.
Q: CAN I RETURN AN ITEM I PURCHASED ONLINE TO A STORE?
A: Although we are unable to accept returns in our stores at this time, you can return your order easily by following the steps outlined under “HOW DO I RETURN OR EXCHANGE AN ITEM?”
OUR PRODUCTS Q: I NEED HELP WITH SIZING
Q: I NEED MORE INFORMATION ON A PRODUCT
Tresmode shoes come in European sizing and are usually true to size. Please refer to our size guide for further information.
For more detailed style advice please contact us on firstname.lastname@example.org
Q: IF I ADD SOMETHING TO MY CLOSET, IS IT RESERVED?
We try to give as much information as possible on the product page of an item. Please refer to our extensive Product Care Guide here (link to page) for information on fabrics and how to care for your Tresmode purchase. For more detailed information contact email@example.com
A: Adding an item to your closet does not reserve it.
Q: DO YOU OFFER A REPAIR SERVICE?
Whether you have purchased online or in store, Tresmode offers an excellent after care service and will assist with all repairs where possible.
Please note that some styles may be irreparable depending on the materials used. Please refer to our Product Care Guide (link to page) which outlines detailed descriptions of all of our materials.
If you purchased from the website please email firstname.lastname@example.org
and a member of the team will arrange for your shoes to be inspected by our expert team of technicians.