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FAQs

PLACING AN ORDER Q: HOW DO I PLACE AN ORDER ON TRESMODE.COM?
A: Placing an order is easy, simply follow these steps:
  1. Shop by browsing through any of our product categories and view more detail on each product page.
  2. Add your chosen size to your shopping bag by clicking on the 'ADD TO BAG' button.
  3. Review the items you have selected by clicking on the 'MY BAG'. To delete an item from your shopping bag, click on the 'REMOVE' button next to the item.
  4. To finalize your purchases, click 'SECURE CHECKOUT' and follow the instructions.
If you are interested in an item which is not available to purchase online, you can call us at +91 92223 92224 (Monday-Friday 10:00 am to 5:00 pm) or email us on orders@tresmode.com and we will try and locate the product for you in one of our boutiques and arrange a delivery.
Q: DO I NEED TO CREATE A TRESMODE ACCOUNT TO PLACE AN ORDER?
A: You do not need to create an account to make a purchase. However, we recommend that you set up a Tresmode account to enjoy the benefits of managing your account which includes organizing your payment and address details, reviewing your order history and gaining access to your own personal closet.
Q: CAN I ORDER OVER THE PHONE?
A: We offer an easy and convenient DIAL TO ORDER facility. You can call at +91 92223 92224 (Monday-Friday 10:00 am to 5:00 pm) and place an order for your favorite products. In case we miss your call, drop us a message and we will get in touch within 24 hours.
Q: WHAT SIZE SHOULD I CHOOSE
A: Tresmode shoes come in Italian sizing and are true to size. Please refer to our size guide (#) for further information.
Q: I'VE FORGOTTEN MY PASSWORD, WHAT SHOULD I DO?
A: You may reset your password here or click on the 'Forgot your password' link on thesign in (#) page and follow the instructions.
Q: CAN I ADD AN ITEM TO AN EXISTING ORDER?
A: No, you cannot add an item to an order or combine two orders together in the same shipment. You will be required to simply place a new order for the additional item; alternatively you may cancel your order and place a new one with all the items you wish to purchase
Q: WILL TRESMODE HAVE SEASONAL SALES?
A: Our seasonal markdowns occur twice a year. To make sure you are notified about all our forthcoming sales, promotions and new arrivals, register for email updates by submitting your email address at the bottom of the homepage.
DELIVERY Q: WHAT ARE YOUR DELIVERY TIMES?
A: All orders are shipped via Bluedart or Fed-Ex. We aim to deliver your purchased products to you within 5-7 working days from the time you place your order.
Once your order has been dispatched we will send you a confirmation email to let you know, along with your unique Bluedart/Fed-Ex tracking number.
Q: HOW MUCH IS THE DELIVERY CHARGE?
A: We offer FREE delivery to all locations Pan India
Q: DOES TRESMODE SHIP TO MULTIPLE ADDRESSES?
A: During the checkout process, you will be asked to select the shipping address for your order. At this time, you can only ship your online order to one location. We realize that your order may include gifts that require shipping to several different locations. To do this you will be required to place separate orders for each address you wish to ship to. Should you require assistance to do this you can contact our Orders team at orders@tresmode.com or call us at +91 92223 92224 (Monday-Friday 10:00 am to 5:00 pm)
Q: CAN I CHANGE MY DELIVERY ADDRESS ONCE MY ORDER HAS BEEN DISPATCHED?
A: No, once your order has been shipped, we cannot change the address for order.
Q: CAN I TRACK MY ORDER?
A: As soon as your order is dispatched, we will send you a confirmation email along with your unique AWB (tracking) number. You may track your order in ‘My Orders’ page. You can also use the AWB number to track your order online with Bluedart/Fed-Ex.
RETURNS AND EXCHANGES Q: HOW DO I RETURN AND EXCHANGE ANY ITEM?
A: To return or exchange any items, simply follow the steps below:
  • LOGIN into your TRESMODE account and under ‘My Orders’; select your order number containing the items you would like to return, within 30 days of receiving your purchase.
  • Click on RETURN.
  • We urge you to select the reason why you want to send your item(s) back. If an item is faulty, please let us know in the comment box provided.
  • If you'd like to exchange an item for another size, please select the size you would prefer to have. Please do contact us if your size is not available.
  • Make sure you check the box to agree with our conditions of return.
  • We will book a reverse pick-up with our shipping partner and will contact you for collection at your convenient time.
  • You will be notified by email once your return has been received and processed.
If you have requested an exchange we will notify you once your new item has been dispatched, along with your tracking number.
To ensure that your return is processed as quickly as possible, send all the items you wish to return from one order in one parcel.
Items should be returned new, unused and with all tags still attached. In addition, shoes should be returned in their original, undamaged shoe box as this is considered part of the product.
Q: CAN I RETURN AN ITEM PURCHASED IN THE SALE?
A: You may return an item you have purchased in the sale as long as it meets the requirements of our returns policy and within 30 days of delivery.
Q: CAN I RETURN A FAULTY ITEM?
A: An item is deemed faulty if it has been received by you in an imperfect condition or if there is a subsequent manufacturing fault within a period of 6 months after delivery. We do not consider wear and tear to be a fault; you may refer to our Product Care Guide for further information.
All items that are returned as faulty are thoroughly inspected by our quality control experts to deem whether an item is faulty or whether it is fair wear and tear. We may be able to offer to repair your item but please note that repairs are not guaranteed.
Exchanges are possible subject to availability. To return a faulty item to us, you should follow the standard returns process as detailed above.
Q: WILL I RECEIVE A FULL REFUND?
A: You will receive full refund if all conditions are met. Please note refunds may take up to 10 working days to appear in your account depending on your card issuer. We will email you when your refund has been processed.
Q: CAN I RETURN AN ITEM I PURCHASED ONLINE TO A STORE?
A: Although we are unable to accept returns in our stores at this time, you can return your order easily by following the steps outlined under “HOW DO I RETURN OR EXCHANGE AN ITEM?”
OUR PRODUCTS Q: I NEED HELP WITH SIZING
A: Tresmode shoes come in European sizing and are usually true to size. Please refer to our size guide for further information.
For more detailed style advice please contact us on orders@tresmode.com
Q: I NEED MORE INFORMATION ON A PRODUCT
A: We try to give as much information as possible on the product page of an item. Please refer to our extensive Product Care Guide here (link to page) for information on fabrics and how to care for your Tresmode purchase. For more detailed information contact orders@tresmode.com
Q: IF I ADD SOMETHING TO MY CLOSET, IS IT RESERVED?
A: Adding an item to your closet does not reserve it.
Q: DO YOU OFFER A REPAIR SERVICE?
A: Whether you have purchased online or in store, Tresmode offers an excellent after care service and will assist with all repairs where possible.
Please note that some styles may be irreparable depending on the materials used. Please refer to our Product Care Guide (link to page) which outlines detailed descriptions of all of our materials.
If you purchased from the website please email customercare@tresmode.com and a member of the team will arrange for your shoes to be inspected by our expert team of technicians.